Masterkey Services has worked closely with the ALC from the first day we moved into our brand new facilities, more than a year ago. They provided an excellent level of service during the Default Liability Period and supported us in achieving our goals, such as complying with various regulations and preventative maintenance. Masterkey’s human approach to facilities management has helped us maintain our infrastructure with a professional, hardworking and knowledgable team, backed with data analytics and constant reporting. They regularly provide us with clear direction on what needs to be done, how and by when. These sentiments were echoed from all of the contractors that were involved in the Project.
We have known Masterkey on the ALC where we were the main contractor responsible for the construction process. During our defects liability period (DLP), we were having frequent meetings on site with Masterkey along with the user, and all defects/snags highlighted were being attended by us and checked by them. Now with the end of the DLP, Masterkey needs to tackle the issues themselves and they have proved in the past that they are able to do so due to their experienced personnel and good management.
I’ve been working with Masterkey for the past 13 months. The Management, as well as staff, is professional, diligent and reliable. It is a motivated team that is consistent in service delivery. Masterkey will go the extra length to find solutions to challenges. Masterkey is also committed to continues development in terms of staff (training), products & equipment used as well as methods. I am very proud to assist Masterkey with Quality Assurance for the services they deliver.
We’ve appreciated working with a vendor who is transparent, data-driven, professional and incredibly responsive! Highly recommend MasterKey
Masterkey Services is uncompromising in delivering quality services at scale. I’ve experienced their services first-hand for over 12 months whilst living on the campus of the ALC. From their efficient ticketing system to track maintenance issues to their rapid intervention, Masterkey consistently exceeds the expectations of the student body. It is also a pleasure to engage with their staff who are professional and very approachable. Masterkey is invested in our overall experience